Introduction: #

This documentation provides step-by-step instructions on troubleshooting WordPress plugin issues that may arise after updating our plugin. We have outlined three solutions that can help you troubleshoot and resolve any problems you encounter.

Solution 1: Update the Plugin #

If you experience any issues with our plugin, the first step is to check for updates. Follow the instructions below to update the plugin:

1. Log in to your WordPress admin dashboard.
2. Navigate to the “Plugins” section.
3. Look for our plugin in the list of installed plugins.
4. If an update is available, you will see an “Update Now” link below the plugin name.
5. Click on the “Update Now” link to initiate the update process.
6. Wait for the update to complete, and then test if the issue has been resolved.

Solution 2: Re-install the Plugin #

If updating the plugin did not fix the problem, you can try re-installing it. Follow the steps below to re-install the plugin:

1. Log in to your WordPress admin dashboard.
2. Navigate to the “Plugins” section.
3. Locate our plugin in the list of installed plugins.
4. Deactivate the plugin by clicking on the “Deactivate” button.
   
5. Once deactivated, click on the “Delete” button to remove the plugin files from the server.
   
6. Confirm the deletion when prompted.
7. Now, click on the “Add New” button at the top of the page.
8. In the search bar, type the name of our plugin and press Enter.
9. Locate our plugin in the search results and click on the “Install Now” button.
10. After the installation is complete, click on the “Activate” button to activate the plugin.
11. Test if the issue has been resolved.

1. Log in to your WordPress admin dashboard.
2. Navigate to the “Plugins” section.
3. Locate our plugin in the list of installed plugins.
4. Deactivate the plugin by clicking on the “Deactivate” button.
5. Once deactivated, log in to your hosting control panel (e.g., cPanel, Plesk, etc.).
6. Find the “File Manager” or “File Explorer” option and click on it.
   
7. Navigate to the directory where your WordPress installation is located (usually public_html or www).
   
8. Look for the “wp-content” folder and open it.
9. Inside the “wp-content” folder, locate the “plugins” folder and open it.
10. Find the folder “smart-wishlist-for-more-convert” and delete it. Make sure you have selected the correct folder before deleting.
    
11. Confirm the deletion when prompted.
12. Now, go back to your WordPress admin dashboard.
13. Click on the “Add New” button at the top of the page.
14. In the search bar, type the name of our plugin and press Enter.
15. Locate our plugin in the search results and click on the “Install Now” button.
16. After the installation is complete, click on the “Activate” button to activate the plugin.
17. Test if the issue has been resolved.

Solution 3: Downgrading the Plugin #

If none of the previous solutions fixed the problem, you can consider downgrading the plugin to a previous version. Follow the steps below to perform a rollback:

1. Log in to your WordPress admin dashboard.
2. Navigate to the “Plugins” section.
3. Locate our plugin in the list of installed plugins.
4. Under our plugin’s action buttons (settings, deactivate, rollback, documentation), click on the “Rollback” button.
   
5. You will be presented with a propmt that says “Are you sure you want to revert to the previous version of the plugin? (in case there is an issue)?”.
   
6. Click “OK” to confirm the rollback.
7. Wait for the rollback process to complete, and then test if the issue has been resolved.

Note: Rolling back to a previous version of the plugin may cause some features or improvements introduced in the latest version to be unavailable. Make sure to thoroughly test the plugin after the rollback to ensure compatibility and functionality.

Conclusion: #

By following the above solutions, you should be able to resolve any issues that arise after updating our WordPress plugin. If you continue to experience problems, please reach out to our support team for further assistance.

Note: Before performing any updates, re-installations, or downgrades, it is recommended to take a backup of your website and database to ensure the safety of your data.